REFUND & RETURNS POLICY

Last Updated: June 2026

This Refund & Returns Policy (“Policy”) governs all purchases made through Amino Club Peptide (“Company,” “we,” “us,” or “our”) via https://aminoclubpeptide.com (“Website”).

Due to the specialized nature of research materials, strict quality-control requirements, product integrity standards, chain-of-custody considerations, and laboratory safety protocols, all return, replacement, refund, and exchange requests are subject to the terms outlined below.

By placing an order through Amino Club Peptide, you acknowledge and agree to this Refund & Returns Policy in its entirety.

1. RESEARCH USE ONLY NOTICE

All products sold by Amino Club Peptide are intended strictly for:

Laboratory research
Analytical applications
Educational purposes
Scientific investigation
In-vitro research

Products are NOT:

Intended for human consumption
Intended for veterinary use
Intended as pharmaceuticals
Intended as dietary supplements
Intended as cosmetics
Intended to diagnose, treat, cure, or prevent disease

Because these products are research materials, product integrity must be maintained at all times. For this reason, returns are significantly restricted.

2. GENERAL RETURN ELIGIBILITY

As a general policy, Amino Club Peptide does not accept returns of research materials once an order has been shipped and delivered.

This policy exists because:

Product integrity cannot be guaranteed after delivery.
Storage conditions cannot be independently verified.
Chain-of-custody may be compromised.
Research materials may become contaminated after receipt.
Safety and compliance standards prohibit reintroduction into inventory.

Unless specifically authorized in writing by Amino Club Peptide, all product sales are considered final.

3. NON-RETURNABLE ITEMS

The following items are generally non-returnable:

Research Peptides

All peptide products are considered final sale.

Opened Products

Any product that has been opened, unsealed, altered, tested, reconstituted, tampered with, or otherwise modified is not eligible for return.

Custom Orders

Products manufactured, sourced, packaged, labeled, or prepared specifically for a customer are non-returnable.

Clearance Products

Products sold under promotional, clearance, liquidation, closeout, or special pricing programs are non-returnable unless otherwise required by law.

International Orders

Unless the return is caused by our error, international orders are generally not eligible for return.

Temperature-Sensitive Products

Products requiring controlled environmental conditions may not be returned once delivered.

4. INCORRECT PRODUCT RECEIVED

If you receive an item different from what was ordered, you must notify us within:

Five (5) calendar days of delivery.

Your request must include:

Order number
Product name
Description of discrepancy
Photographs of product received
Photographs of packaging
Shipping label images

Upon verification, Amino Club Peptide may, at its sole discretion:

Ship the correct product
Replace the item
Issue store credit
Issue a refund

Failure to report discrepancies within the stated timeframe may result in denial of the claim.

5. DAMAGED SHIPMENTS

Customers should inspect all shipments immediately upon delivery.

If a package arrives damaged:

Step 1

Retain all packaging materials.

Step 2

Photograph:

Exterior packaging
Shipping labels
Internal packaging
Damaged products

Step 3

Five (5) calendar days of delivery.

Claims submitted outside this period may be denied.

6. SHIPPING DAMAGE CLAIM REVIEW

Upon receipt of a damage claim, we may:

Investigate carrier records
Review photographs
Verify shipment information
Contact shipping providers
Request additional evidence

If approved, Amino Club Peptide may:

Replace damaged items
Provide store credit
Issue a refund

The chosen remedy shall be determined solely by Amino Club Peptide.

7. LOST SHIPMENTS

A package shall not automatically be considered lost solely because delivery takes longer than expected.

Lost package investigations generally require:

Carrier confirmation
Tracking review
Address verification
Delivery investigation

Customers must allow reasonable time for carrier investigations to conclude.

8. STOLEN PACKAGES

Once a shipment has been marked delivered by the carrier, responsibility may transfer to the customer depending upon applicable law and carrier policies.

Amino Club Peptide is not automatically liable for:

Theft after delivery
Unattended package loss
Mailroom theft
Apartment delivery theft
Package forwarding issues

However, we may assist customers in submitting carrier investigations when appropriate.

9. ADDRESS ERRORS

Customers are solely responsible for ensuring shipping information is accurate.

We are not responsible for delays, losses, or additional costs resulting from:

Incorrect addresses
Incomplete addresses
Invalid addresses
Undeliverable locations

If an order is returned due to customer-provided address errors, additional shipping charges may apply.

10. REFUSED DELIVERIES

Customers who refuse delivery of an order may be subject to:

Return shipping charges
Carrier fees
Administrative fees
Restocking assessments where applicable

Refund eligibility will be evaluated after receipt and inspection of returned materials.

Acceptance of a returned package does not guarantee a refund.

11. CUSTOMS DELAYS

International shipments may be subject to:

Customs review
Regulatory inspections
Border delays
Documentation requests

Amino Club Peptide does not guarantee customs clearance.

Customers are responsible for understanding import requirements applicable within their jurisdiction.

12. CUSTOMS SEIZURES

Customers assume responsibility for ensuring products may be legally imported into their country.

We are not responsible for:

Customs confiscation
Regulatory seizures
Import restrictions
Government actions

Refunds are generally not provided for shipments delayed, rejected, held, or seized by customs authorities unless otherwise required by law.

13. ORDER CANCELLATIONS

Orders may be cancelled prior to shipment.

However, once fulfillment has begun, cancellation requests may be denied.

We reserve the right to deduct:

Processing costs
Transaction fees
Administrative expenses

where permitted by law.

14. COMPANY-CANCELLED ORDERS

Amino Club Peptide reserves the right to cancel orders at any time due to:

Fraud concerns
Inventory shortages
Pricing errors
Compliance concerns
Regulatory obligations
Payment verification issues

If payment has been collected, an appropriate refund may be issued.

15. REFUND METHODS

Approved refunds may be issued through:

Original payment method
Store credit
Replacement product
Alternative refund mechanisms

The selected refund method shall be determined by Amino Club Peptide unless otherwise required by law.

16. REFUND PROCESSING TIMES

Approved refunds may require:

Payment processor review
Banking procedures
Fraud screening verification

Processing times vary and may require several business days after approval.

We are not responsible for delays caused by banks, card issuers, payment providers, or financial institutions.

17. PRODUCT PERFORMANCE CLAIMS

Because research outcomes vary significantly depending on methodology, environment, equipment, protocols, and numerous external variables, Amino Club Peptide does not guarantee specific research results.

Refund requests based solely upon:

Research outcomes
Experimental expectations
Scientific conclusions
Study results

are generally not eligible for approval.

18. QUALITY CONCERNS

If a customer believes a product may have a quality-related issue, we encourage immediate contact.

Claims should include:

Batch information
Product identification
Supporting documentation
Laboratory observations
Relevant photographs

We reserve the right to conduct internal reviews before determining an appropriate resolution.

19. RETURN AUTHORIZATION REQUIREMENT

No return may be sent without prior written authorization.

Unauthorized returns may:

Be refused
Be discarded
Be returned to sender
Become ineligible for refund

Customers must obtain a Return Authorization (“RA”) number before shipping any approved return.

20. CHARGEBACK POLICY

Customers agree to contact Amino Club Peptide before initiating payment disputes or chargebacks.

Improper chargebacks may result in:

Account suspension
Account termination
Collection activity
Legal action where appropriate

We reserve all rights to dispute fraudulent or abusive chargeback claims.

21. FRAUDULENT CLAIMS

Submission of false or misleading claims may result in:

Denial of refunds
Account termination
Future purchase restrictions
Referral to applicable authorities where warranted

We maintain fraud prevention procedures to protect both customers and business operations.

22. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Amino Club Peptide’s maximum liability under this Refund & Returns Policy shall not exceed the amount paid for the specific product giving rise to the claim.

We shall not be liable for: